Company
Date Published
Author
Simon Scheurer
Word count
950
Language
American English
Hacker News points
None

Summary

Dynatrace introduces the UX score, a comprehensive metric designed to evaluate and report user experiences by categorizing user sessions as Satisfying, Frustrating, or Tolerable. This single metric considers performance, error, and usability metrics, along with user flow information, to deliver a consolidated view of user interactions across applications. The UX score allows for detailed session filtering and segmentation, enabling application owners to identify and address areas of user frustration efficiently. With configurable thresholds and the ability to exclude irrelevant errors, the UX score provides businesses with both out-of-the-box insights and customization options to suit specific needs. It serves as a bridge between IT and business by simplifying communication and prioritizing investments based on user experience data. Additionally, the UX score is accessible through APIs and integrates into dashboards for immediate analysis, contributing to the enhancement of digital applications and user satisfaction.