Machine Learning (ML) and Artificial Intelligence (AI) have gained significant traction across various domains, yet they face skepticism due to their often opaque decision-making processes, particularly in complex models like deep neural networks considered as black boxes. Explainable AI (XAI) seeks to provide comprehensible explanations for these models, which is crucial for trust and addressing biases, especially in sensitive areas such as job opportunities and criminal justice. Methods like Global Surrogates and Local Surrogates provide different levels of interpretation by training simpler models on the outputs of complex ones, while SHAP uses Shapley values from game theory to fairly assign feature contributions, providing both local and global interpretations. Despite computational challenges, SHAP is widely adopted due to its solid theoretical foundation. The importance of explainability is highlighted in platforms like Dynatrace, which automatically analyzes metrics and could use XAI methods for identifying key factors in custom Key Performance Indicators (KPIs). This approach allows for a flexible and robust system that can adapt to future enhancements in metric aggregation and analysis.