Transform how you work with Dynatrace and ServiceNow

In September, Dynatrace enhanced the management of microservices-based environments by releasing the Service Graph Connector for Dynatrace, which integrates seamlessly with ServiceNow's configuration management database (CMDB). This integration, paired with the Dynatrace Incident Integration app, offers bi-directional connectivity between Dynatrace's Software Intelligence Platform and ServiceNow's Now Platform, enabling automated IT Operations Management (ITOM) workflows and AI-driven insights. The Service Graph Connector populates the ServiceNow CMDB with real-time topology and telemetry data, while the Dynatrace Incident Integration app synchronizes incidents into ServiceNow, providing comprehensive visibility and proactive issue resolution across multicloud environments. By using advanced AI, Dynatrace detects and resolves service health and performance incidents, pushing detailed problem data to ServiceNow for rapid remediation. These tools collectively transform IT management by ensuring that CMDBs remain accurate and up-to-date, facilitating a digital transformation with precise incident mapping and root cause analysis, ultimately improving user experience and accelerating business outcomes.

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