Dynatrace provides real-time business observability to support data-driven decision-making by leveraging business events and its data lakehouse, Grail. Business events, prioritized over metric events for lossless precision, enable organizations to capture and analyze critical business data from various sources, such as OneAgent, real-user monitoring sessions, log files, or external tools. These events facilitate advanced analytics and automation to enhance business outcomes without the constraints of traditional business intelligence tools, which are often backward-looking and inflexible. Grail and the Dynatrace Query Language (DQL) offer features such as cost-effective long-term storage, unaggregated granularity, instant indexless storage, and Smartscape context to support comprehensive analytics and collaboration. Through use cases such as real-time business intelligence and enhancing customer experience post-digital conversion, Dynatrace demonstrates how business events can provide actionable insights that drive performance improvements. The platform's capabilities include configuring business events with OneAgent, processing rules to transform data, and retaining data with predefined periods, all while automatically enriching events with topology and application information for deeper analysis and troubleshooting.