The text discusses the development and implementation of multi-agent systems using the OpenAI Agents SDK and Dynatrace for observability, as part of the series "The Rise of Agentic AI." It highlights the use of a customer service demo to illustrate how multi-agent systems can efficiently handle complex tasks such as research, summarization, and translation through agent-to-agent handoffs, enhancing flexibility and modularity. The text explains the setup and capabilities of a sample application, emphasizing the importance of seamless orchestration and real-time adaptability in agentic frameworks. It further explores the roles of tools like the OpenAI Agents SDK and Dynatrace in creating scalable, secure, and transparent multi-agent systems, predicting rapid innovation and transformation in AI-driven workflows. The series not only covers the technical aspects of building these systems but also emphasizes the evolution of AI observability solutions to ensure reliability and scalability in enterprise applications.