The text discusses the importance of business resilience plans in preventing and recovering from software outages, which are a significant risk in the digital age due to increasing reliance on software and cloud infrastructure. It outlines various causes of outages, including software bugs, cyberattacks, high demand, backup process failures, network issues, and human error, and suggests strategies to mitigate them. These include implementing thorough testing, robust security measures, scalable infrastructure, regular backup tests, and comprehensive training programs. The text emphasizes the role of an observability platform in providing a complete view of applications and services to proactively identify and resolve issues, thereby minimizing the impact of outages and enhancing technology reliability and resilience. The overall message is that while software outages are common, understanding their causes and implementing effective tools and strategies can maintain business continuity and trust.