Government agencies are increasingly adopting multicloud environments to enhance the efficiency and effectiveness of digital services for citizens, although this shift introduces significant complexity and overwhelming data volumes that challenge traditional management approaches. Observability, distinct from monitoring, has become critical in managing these complex cloud-native environments by enabling IT teams to analyze data such as logs, metrics, and traces, thus allowing them to detect and resolve issues across the entire technology stack. This capability is essential in safeguarding critical infrastructure and services, which are vital for societal and economic stability and are potential targets for cyber threats. Application performance monitoring alone is insufficient without observability, as modern architectures require a combination to address numerous performance-impacting variables and maintain system reliability. Protecting critical systems is integral to national security, and recent vulnerabilities like Log4Shell have shown the necessity of real-time detection and response capabilities, as exemplified by tools such as the Dynatrace Application Security Module. In a landscape of constrained resources, state and local governments need modern, efficient platforms to ensure the safety, prosperity, and resilience of their communities while enhancing observability and security practices.