Practical business process monitoring for real-time business observability

Automated business processes are crucial for modern organizations, and the latest enhancements in Dynatrace, including business events powered by Grail™, make it easier to access and monitor business data flowing through IT systems. Business process monitoring, facilitated by business events, allows IT and business teams to collaborate effectively by treating processes as assets with measurable KPIs, which align towards shared business goals and improve customer satisfaction. The Business Flow app, built with AppEngine, simplifies the monitoring and analysis of business processes by defining each process step or milestone using business events and correlation IDs, enabling real-time tracking and anomaly detection. The Dynatrace Query Language (DQL) provides additional customization for monitoring complex processes, such as order fulfillment or payment delays, by correlating different business events. Service level objectives (SLOs) and workflow automation further enhance process management by formalizing performance goals and automating responses to missed targets, ensuring efficient process execution and alignment with business outcomes.

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