A Dynatrace customer at a major U.S.-based insurance company faced sporadic website crashes on Windows desktops, impacting user experience with their internal web portals and a custom application called PACE. The issue, which the help desk couldn't initially resolve due to its sporadic nature, was addressed by deploying Dynatrace OneAgent on these desktops. Organized into a special host group named "End-User-PCs," the OneAgent gathered detailed metadata and monitored processes, revealing that the crashes were due to exhausted process memory in the PaceExplorer.exe application. This data allowed the customer to pinpoint the root cause and provided developers with crash details and traffic patterns for resolution. The case highlights the effectiveness of Dynatrace OneAgent in supporting IT help desks by automatically detecting issues and providing actionable insights, thus demonstrating its value in enterprise settings beyond microservices in hybrid-cloud environments.