Dynatrace has played a pivotal role in assisting the U.S. Department of Veterans Affairs (VA) in modernizing its cloud operations by transitioning from reactive to proactive strategies, addressing the growing complexity of cloud environments. As organizations, including the VA, expand their cloud infrastructures to include public, private, and on-premises systems, they encounter challenges such as cloud observability walls, which arise when moving from static virtual machines to dynamic container orchestration and multicloud environments. Dynatrace provided the VA with advanced monitoring capabilities that enabled the agency to manage over 150 cloud instances effectively, especially during the COVID-19 pandemic, when remote work demands surged. By leveraging Dynatrace’s AI, Davis, the VA could detect potential issues before they impacted operations, ensuring consistent service delivery. The agency also utilized Dynatrace to optimize its mission-critical applications, such as the Consolidated Mail Outpatient Pharmacy Application, by addressing performance bottlenecks and preparing for cloud migration. Dynatrace’s comprehensive observability tools, like Smartscape topology and AI-driven insights, have empowered organizations to innovate rapidly and maintain operational efficiency, with companies like SAP and Kroger already benefiting from proactive cloud operations.