Dynatrace has achieved the top ranking for the IT Operations Use Case in Gartner’s "Critical Capabilities for Application Performance Monitoring and Observability" report, scoring 4.15 out of 5. The company leverages AI and IT automation to enhance IT operations by providing real-time, precise answers through its Davis AI, Grail data lakehouse, and AutomationEngine, which facilitate decision-making and workflow automation. Dynatrace’s platform unifies monitoring data across silos, enabling organizations to break down barriers and gain actionable insights through hypermodal AI, which addresses complex issues beyond traditional AI capabilities. By storing observability, security, and business data in one repository, Dynatrace allows IT teams to efficiently track service-level objectives and manage risks, while its intelligent automation capabilities reduce costs and improve efficiency by automating repetitive tasks. The integration of Dynatrace's AI techniques, like predictive AI and causal AI, provides automated root-cause analysis and future outcome predictions, allowing for deeper data analysis and faster results.