The pandemic has accelerated the need for IT modernization in state human services agencies like Health and Human Services (HHS) to enhance public health service delivery. Legacy systems, often outdated and inefficient, pose significant challenges, including increased operational costs and security vulnerabilities. Modernizing IT infrastructure promises to improve efficiency, security, and service quality through digital transformation, enabling agencies to better manage applications, secure sensitive information, and meet evolving citizen expectations. Companies like Dynatrace offer platforms that integrate observability and security, facilitating automation and proactive management of system performance to minimize disruptions. The modernization journey involves understanding existing IT environments, devising a strategic cloud migration plan, and leveraging advanced observability to optimize application performance, thereby ensuring reliable service delivery and safeguarding public trust.