As organizations increasingly shift towards serverless computing to capitalize on its benefits, such as dynamic scalability, cost-effectiveness, increased agility, faster time to market, reduced latency, resource optimization, and minimal infrastructure maintenance, they must also navigate associated challenges. These challenges include loss of control, security concerns, architectural complexity, third-party dependency, and difficulties in testing and monitoring serverless environments. Despite these drawbacks, serverless computing remains attractive due to its on-demand access to back-end resources, particularly for code development and execution. To effectively balance these benefits and challenges, organizations are encouraged to employ AI-driven intelligent observability tools, such as Dynatrace PurePath and the Dynatrace Davis AI engine, which can provide end-to-end visibility, pinpoint root causes of issues, and offer solutions to maintain optimal serverless operations.