Dynatrace has partnered with ServiceNow to enhance integration through the Service Graph Connector Program, which aims to improve IT Operations Management (ITOM) by offering comprehensive service mapping and automated workflows. This integration provides a complete view of multi-cloud environments, allowing for efficient issue detection and resolution by aligning with ServiceNow's Common Service Data Model 2.0 and improving data quality in the CMDB via the enhanced Identification and Reconciliation Engine (IRE). The Service Graph Connector enables real-time topology and dependency insights, facilitating immediate impact analysis and remediation action in ServiceNow, thus reducing resource strain and allowing teams to focus on strategic initiatives. The new features include enriched service-to-service relationships and a guided setup process, which streamline onboarding and integration management, ensuring a seamless transition and optimal use of the platform. Future updates promise further enhancements, including the use of the Dynatrace Environment v2 API to expose additional entity types, further enriching the CMDB and improving performance in collaboration with ServiceNow.