Dynatrace has announced a significant update to its Business Analytics solution, introducing a new approach to real-time business observability powered by its Grail data lakehouse and platform technologies. This enhancement allows for the unification, storage, and instant analysis of vast amounts of business data enriched with IT context, providing precise AI-powered insights and automation. The solution aims to bridge the gap between business and IT users by offering real-time visibility into business data, a capability traditionally enjoyed by IT teams but often lacking in business intelligence tools, which typically rely on outdated data. The new approach leverages business events, Grail, and OneAgent to offer deep visibility into application payloads, supporting a wide range of business use cases such as order fulfillment and customer onboarding, while enabling teams to monitor and optimize complex processes. It addresses limitations of previous solutions by eliminating sampling-induced imprecision and enhancing access to critical business data, thus facilitating better collaboration between business and IT teams for informed decision-making. Business events can be sourced from various inputs, including OneAgent, web and mobile RUM sessions, external tools via a public API, and soon, log files, with data processed through the Dynatrace Query Language for exploratory analytics. The updated Business Analytics solution is currently available in select AWS regions, with plans for expansion to Azure in early 2024.