Company
Date Published
Author
Meg Brenner
Word count
534
Language
American English
Hacker News points
None

Summary

The commissioned study by Forrester Consulting on the Total Economic Impact (TEI) of the Dynatrace platform highlights significant business benefits and a substantial return on investment for organizations deploying the tool. The research, which included customer interviews and financial analysis, reveals that a composite organization could achieve benefits worth $20.16 million and a 274% ROI over three years, with a payback period of under six months. Interviewed customers lauded Dynatrace for its ability to accelerate software innovation, improve DevOps efficiency by 40%, and enhance operational efficiency through advanced AIOps, which reduced false-positive alerts by 95%. The platform's capabilities in observing complex cloud environments, offering intelligent root-cause analysis, and facilitating automation in service operations were emphasized as key advantages. Additionally, the platform contributed to better customer experiences, reducing churn rates by 4% and boosting retention and net promoter scores. Dynatrace's Chief Marketing Officer, Mike Maciag, underscored the platform's role in enabling digital transformation, providing precise insights, and supporting a wide array of industries in overcoming innovation barriers.