In response to the rapid expansion of digital services, Dynatrace and ServiceNow have formed a strategic partnership to address key challenges faced by IT teams, such as IT complexity, lack of visibility, and rising user expectations. This collaboration aims to simplify IT complexity through automatic tracing and code-level insights, provide complete visibility with deterministic AI for precise root-cause analysis, and enhance user experience with real-user insights for proactive improvements. The integration between Dynatrace and ServiceNow helps organizations reduce enterprise silos, oversee the service infrastructure in real-time, and manage change towards automation, thus enhancing decision-making and accelerating business outcomes. Key integration methods include incident integration, CMDB integration, and events integration, which collectively ensure better observability, seamless digital transformation, and uninterrupted services, ultimately driving higher-value initiatives and customer satisfaction.