Company
Date Published
Author
Simon Scheurer
Word count
538
Language
American English
Hacker News points
None

Summary

Dynatrace has introduced a feature called rage click detection to identify user frustration in web and mobile applications, which typically manifests when users repeatedly click on unresponsive UI controls. This behavior highlights negative user experiences that may not be evident through traditional performance and error analysis. While Dynatrace already provides thorough insights into application performance and operational health, the rage click detection, when used alongside Session Replay, allows for a deeper understanding of usability issues by pinpointing the exact causes of user frustration, such as misleading buttons or server errors. This feature leverages AI-backed service insights to trace issues through the entire stack, offering a unique approach to improving user experience. Users can filter rage click events in session details and access them via the API or web interface, enabling companies to identify and address usability problems more effectively. Early-access users have already benefited from detecting issues related to responsiveness and browser-specific errors, and Dynatrace plans to expand its Real User Monitoring capabilities with additional user behavior insights in future updates.