The White House's "Delivering a Digital-First Public Experience" memorandum aims to revolutionize government-citizen online interactions by making digital services user-friendly, reliable, and accessible, with a strong focus on enhancing customer experience (CX). The memo advises agencies to conduct research to improve understanding of online interactions and to create user-centric, data-driven digital experiences. This initiative is timely, given declining citizen satisfaction with government services, as indicated by falling scores from the American Customer Satisfaction Index. The private sector's high standards for seamless and efficient digital experiences have set new expectations for government agencies. To address this, Dynatrace offers a unified observability platform that captures CX interactions and transactions, measuring key metrics such as transaction completion time, page load time, rage clicks, abandonment rate, and conversion rate. These metrics, powered by AI and intelligent automation, provide agencies with insights needed to enhance CX. The administration's commitment to improving digital CX is promising, and tools like Dynatrace's platform can help agencies achieve this goal by offering a comprehensive view of their technology environments and enabling the delivery of seamless digital experiences.