A Dynatrace customer from a leading US insurance company shared a success story demonstrating how Dynatrace Davis significantly improved their Mean Time to Repair (MTTR). The incident began when Dynatrace detected an abnormal failure rate in an application on Glassfish, due to malformed SQL executed against a DB2 database on an IBM AS400 Mainframe. The anomaly detection algorithm verified the issue's impact on end-user experience and service level agreements before notifying the appropriate team via integrated platforms like Slack and ServiceNow. The customer utilized Dynatrace's PurePath feature to trace the problem to a SQL Syntax Error Exception, allowing rapid identification and communication with the development team. Within minutes, a fix was deployed, confirmed effective, and the incident was resolved before major user traffic began, showcasing an optimized incident response process and the power of Dynatrace's full-stack monitoring.