In July 2024, a defective update from cybersecurity company CrowdStrike caused widespread system crashes on Windows-based servers, leading to significant global service disruptions across various industries. The update resulted in a "blue screen of death" (BSOD) and forced affected servers into boot loops, making them unresponsive and requiring complex, manual remediation. Dynatrace, an observability platform, assists organizations in quickly identifying and prioritizing affected systems using its advanced monitoring capabilities, such as Smartscape technology, which maps dependencies and critical services. This enables companies to restore services efficiently by focusing on their most crucial business applications, minimizing downtime and resource expenditure. Despite the severity of the outage, Dynatrace’s own services remained unaffected, though the incident highlighted the importance of comprehensive monitoring to ensure business resilience.