Neiman Marcus has embraced cloud technology to enhance its eCommerce operations, shifting from traditional application performance monitoring (APM) tools to a more dynamic and automated solution using Dynatrace. This transformation involves leveraging Amazon ECS for running Spring Boot microservices in dockerized containers, which has necessitated a change in their monitoring strategy due to the limitations of traditional APMs. Dynatrace's OneAgent technology offers a comprehensive monitoring solution that integrates with AWS CloudWatch to provide live and historical insights into resource consumption and service health across Neiman Marcus's cloud infrastructure. By utilizing Dynatrace's AI-driven problem detection and automatic dependency mapping, Neiman Marcus can reduce false positives and streamline incident management, thus enhancing their ability to respond to and remediate issues in real time. The transition to this cloud-based monitoring strategy has allowed Neiman Marcus to automate and scale their operations more effectively, benefiting from features like auto-remediation and smart endpoint scaling, which are crucial in managing the complexities of a microservices architecture.