Kitopi, a cloud kitchen network, has experienced significant growth over the past two years, necessitating enhanced observability of its end-to-end kitchen delivery workflow. The company transitioned from a DIY approach to using the Dynatrace Software Intelligence Platform to monitor infrastructure, application, and business process metrics efficiently. This shift enabled faster and more accurate problem detection and resolution, reducing Mean Time to Resolution (MTTR) for various issues while improving visibility. Kitopi's architecture, relying on Apache Kafka, allows for an event-driven system that tracks order and kitchen status, with improvements made to extract and visualize business metrics effectively. By integrating Dynatrace, Kitopi has automated anomaly detection and alerting, enhancing operational efficiency and ensuring customer satisfaction. The company plans to further leverage Dynatrace's capabilities for unified data analysis and automated problem remediation, optimizing its operations and maintaining its commitment to satisfying customer demands.