Dynatrace has enhanced its Service Level Agreements (SLAs) to offer a more comprehensive and transparent service experience for its customers, focusing on cloud service reliability and innovation. The updated SLA for Dynatrace SaaS now includes a 99.95% monthly availability guarantee and covers all major product categories such as data processing, retention, analysis, and automation. The company has redesigned its health status page to provide clear insights into service quality and streamlined incident updates, with notifications available through email, Microsoft Teams, or Slack. Dynatrace has also partnered with an external vendor to ensure continuous status reporting, even if its infrastructure is compromised, and plans to introduce availability metrics and more refined configuration options for incident updates by March 2024. Customers can stay informed and connected by subscribing to real-time service updates and leveraging the new features of the Dynatrace Enterprise Success and Support subscription.