Parker Hannifin, a leader in motion and control technology, has significantly improved its IT infrastructure by integrating Dynatrace's automated incident management capabilities, which have reduced system outages and recovery times. The Parker team, led by enterprise resource manager Venkatesh Harikrishnan and cybersecurity engineer Tom Hood, initially struggled with technical debt and unplanned outages, impacting customer experience. By implementing Dynatrace OneAgent and leveraging its AI-driven insights, the team was able to proactively monitor and address potential issues, enhancing operational efficiency and reducing mean time to resolution (MTTR). The integration allowed for automatic alert notifications and remediation, freeing up IT staff to focus on more strategic tasks and improving overall user experience. Dynatrace's capabilities have also enabled Parker to better understand user behavior and system performance, leading to more informed decision-making and system optimizations. The collaboration aims to further advance Parker's digital customer experience and establish a resilient, industry-standard benchmark system.