Companies like BT are leveraging AIOps and digital transformation to modernize their operations, enhance efficiency, and improve customer experiences as they expand their service portfolios and move to the cloud. This approach involves not only digitization but also automation through software intelligence, allowing organizations to better manage cloud complexity and data profusion. BT, with its substantial global presence, utilizes Dynatrace's observability platform to address these challenges, enabling the company to reduce digital incidents by 50% and mean time to resolution by 40%, translating to significant internal value and return on investment. By proactively identifying and addressing issues with AI-powered tools, BT can prioritize and resolve problems before they impact users, illustrating the critical role of AIOps in managing the increasingly complex IT environments of today’s digital landscape.