NASCIO's 2023 State CIO Top 10 Priorities highlight cybersecurity as the leading concern for state and local government agencies, followed by digital government services, with workforce issues rising significantly in priority. As citizens increasingly demand efficient digital services, government agencies are modernizing through technologies like cloud computing and microservices to enhance service delivery and meet market expectations. However, this transformation introduces complexities, particularly in cybersecurity and workforce management, as agencies struggle with talent shortages and the need to retain skilled workers. The concept of Total Experience (TX) is emerging as a critical strategy, ensuring satisfaction not only for citizens but also for employees interacting with agencies. Solutions like StateRAMP are aiding in overcoming security challenges by providing standardized cloud security verification, while platforms like Dynatrace support agencies in achieving digital transformation goals with precise issue resolution and automation, ultimately enhancing constituent experiences and managing cyber risks efficiently.