The webinar hosted by Dynatrace and avodaq provides insights into optimizing IT Service Operations using the Dynatrace Software Intelligence platform, focusing on four key areas: monitoring SLAs with Dynatrace Synthetic, ensuring user experience with Dynatrace Real User Monitoring (RUM), automating operational tasks through Dynatrace AIOps, and extending monitoring capabilities beyond the Dynatrace OneAgent. The event features live demonstrations by Stephan Dannewitz, a DevOps Engineer at avodaq, who illustrates how Dynatrace tools can enhance the monitoring and automation of business-critical applications, streamline problem resolution through detailed root cause analysis, and integrate with various incident management systems like AWS Lambda and ServiceNow. The session emphasizes the flexibility and breadth of Dynatrace's monitoring capabilities, including its applicability to diverse environments such as on-premise infrastructure, cloud-native platforms, and scenarios where OneAgent cannot be deployed. The webinar is available in both English and German, offering valuable guidance for organizations looking to modernize their IT operations and delivery processes.