ANA Elevates Onboard Passenger Experience with Ditto

All Nippon Airways (ANA) has partnered with Ditto to enhance its onboard passenger experience by implementing Ditto's data sync and networking SDK in a new application for cabin crew collaboration and passenger services. This technology will be deployed on all international flights starting early summer, allowing flight attendants to efficiently manage passenger details and services even without internet connectivity. Ditto's system dynamically handles both online and offline connections, ensuring uninterrupted service and seamless data sharing among flight crew devices. ANA's Vice President of Digital Transformation & Innovation, Keiichi Ueda, highlighted the successful pilot project with Ditto, which demonstrated the technology's capability to maintain digital collaboration when offline. As a result, ANA has distributed 5,000 iPad minis across its fleet to enable flight attendants to manage inventory, communicate with colleagues, and track passenger information, thus enhancing onboard hospitality and service delivery.

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