A day in the life with DigitalOcean's Customer Success Managers

As a Customer Success Manager (CSM) at DigitalOcean, Bella Nitonde works closely with startups and small-to-medium businesses to help them achieve their goals on the platform. A typical day for her involves preparing customer meetings and presentations, troubleshooting issues, and advocating for customers through cross-functional teams. She prioritizes empathy, understanding, and prioritization when solving problems, and values collaboration and teamwork within her global team. Outside of work, Bella volunteers to help low-income people manage their finances. With a focus on understanding products, customer needs, and how to drive success, Bella finds joy in her role and feels that DigitalOcean's values are genuinely lived by its employees.

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