Success Story | How Crnogorski Telekom Reduces Verification Costs by 80% Thanks to Didit
Blog post from Didit
Crnogorski Telekom, Montenegro's leading telecommunications operator and a subsidiary of Deutsche Telekom Group, serves over 550,000 users and holds a 34.80% market share, achieving a 16.2% growth in 2024. In a sector highly affected by identity fraud, the company emphasizes innovation and customer experience, ensuring compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. To address these challenges, Crnogorski Telekom has partnered with Didit to implement advanced identity verification solutions, including document verification and facial recognition with liveness detection, which not only reduce fraud but also enhance the customer onboarding experience. This collaboration has resulted in an 80% reduction in identity verification costs and a quicker onboarding process, significantly benefiting both the company and its users. Didit's adaptable and responsive technology provides an immersive, customized KYC flow, enabling Crnogorski Telekom to maintain regulatory compliance while improving conversion rates and operational efficiency.
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