AWAITING_USER: Auto-Remediation for Flagged Transactions
Blog post from Didit
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Didit's Transaction Monitoring API introduces a new transaction status called AWAITING_USER, designed to address the challenges of handling flagged transactions without immediately approving or declining them. This status allows a transaction to pause, prompting the user to complete a specific verification step, such as re-verifying identity or providing proof of funds, before automatically resuming once the action is cleared. This approach mitigates the risk of false positives, reduces customer frustration, and eliminates the need for manual intervention by analysts, as the system automates the verification loop. The AWAITING_USER status integrates seamlessly into existing transaction workflows, providing a cost-effective solution at $0.02 per transaction, with additional charges for specific verification steps, and enables businesses to maintain compliance while minimizing disruption to legitimate customers.
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