Customer and Agentic Identity Tips for HealthTech Apps

Healthtech identity needs typically expand from basic patient logins to multi-tenant systems serving patients, clinicians, caregivers, administrators, enterprise customers, EHR integrations, and AI agents, raising security and compliance concerns around protected health information. The material recommends planning a shared, multi-persona identity architecture; offering self-service SAML or OIDC SSO, SCIM provisioning, delegated administration, and audit logs; replacing passwords and routine SMS codes with passkeys, magic links, and adaptive MFA; and combining role-, attribute-, and relationship-based controls to enforce least-privilege PHI access. It also advises making SMART on FHIR flows configurable on OAuth 2.0 and OIDC foundations, assigning AI agents distinct scoped and auditable identities, and modeling guardians and dependents as separate accounts with relationship-specific permissions. Descope is presented as a platform intended to provide these capabilities, with examples describing Collabrios Health’s consolidation of legacy identity systems and b.well Connected Health’s phased migration from Amazon Cognito.

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