Why Banking AI Agents Fail, and How Real-Time Context Changes Everything

In the context of banking, AI agents often fail to provide accurate real-time support due to their reliance on outdated or fragmented data, which can lead to customer dissatisfaction and erode trust. The proposed solution involves using DeltaStream to continuously compute and provide a real-time operational state, enabling AI agents to access a unified snapshot of current information without orchestrating multiple backend calls. This approach allows agents to focus on reasoning and communication rather than data assembly, ensuring reliable, up-to-date responses. By integrating DeltaStream with OpenAI's Frontier platform, agents can deliver consistent, real-time support, transforming the banking customer service experience and highlighting the necessity of real-time context for enterprise AI applications.