State of Voice Tech 2022: New Report Highlights Biggest Voice Tech Adoption Motivators
Blog post from Deepgram
The State of Voice Technology report reveals that companies are shifting their focus from using voice technology as a cost-saving tool to a revenue-generating strategy. Customer experience is the top motivator for speech technology adoption, with 73% of respondents noting it as the most impactful use for speech technology. Companies see significant productivity and revenue gains through speech technology, with 83% reporting 25-75% productivity gains and 59% seeing revenue gains of 25-75%. Concerns around bias in speech technology are top of mind, particularly regarding gender, race, and non-native speaker biases. The majority of respondents believe widespread adoption of the technology will take place within the next one to five years.
No tracked trend matches for this post yet.