Web Summit Qatar Panel: The Era of Enterprise Voice AI
Blog post from Deepgram
At the Web Summit Qatar, the CEOs of Cresta and Deepgram discussed the evolving landscape of enterprise Voice AI, highlighting a shift from research to deployment where operational excellence is prioritized over mere model accuracy. Challenges persist in the trust and adoption of AI, as it excels in structured tasks but struggles with unstructured inputs, leading business leaders to focus on reliability and explainability. Engineering for scale requires a trust-first approach, managing multiple models in real-time while ensuring continuous monitoring to prevent regressions. Voice technology is experiencing a resurgence, becoming a foundational interface due to its affordability and speed, and the market is seeing smaller AI-native startups outmaneuver larger tech giants by being more agile. The focus is shifting towards autonomous agents that enhance productivity without increasing headcount, marking a significant trend towards agentic futures in enterprise environments.