Voice Agent Orchestration Layer: Enterprise Unbundling Guide
Blog post from Deepgram
Unbundling from an all-in-one voice agent platform can be driven by various factors such as compliance audits, multi-region latency requirements, provider mandates, and pricing risks. When unbundling, enterprises must choose between self-hosting an open-source framework or building a custom layer on modular speech APIs to better manage audio routing, turn-taking, and session states. Challenges with bundled platforms often include vendor lock-in, unpredictable costs, and compliance constraints, while unbundling allows for greater flexibility and control over the technology stack. Deepgram's Voice Agent API is highlighted as a solution that offers managed convenience with options for bringing your own language and text-to-speech models. Enterprises are encouraged to evaluate their needs, such as security reviews, latency budgets, and specific customer requirements, before deciding to unbundle, as doing so can provide tailored solutions to address specific performance and compliance needs.
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