Everybody's building Voice AI for restaurants right now. Let's draw the map.
Blog post from Deepgram
The rapidly growing restaurant Voice AI market is divided into three main groups: developers creating voice agents, technology platforms incorporating voice AI into existing systems, and large enterprise brands automating various customer interaction channels. Companies like ConverseNow and Hi Auto are developing specialized voice agents for tasks like phone answering and drive-thru operations, primarily targeting smaller restaurant chains. Meanwhile, tech platforms such as Toast and DoorDash aim to make voice ordering a standard feature for their extensive network of small to mid-sized restaurants. Large chains, including Taco Bell and Starbucks, are integrating Voice AI across multiple channels to combat rising labor costs and maintain operational efficiency. Deepgram plays a foundational role by providing the necessary speech models and infrastructure to support these initiatives, focusing solely on the restaurant sector to ensure the success of the entire Voice AI ecosystem.