Deepgram Receives 2025 Voice AI Technology Excellence Award from CUSTOMER Magazine
Blog post from Deepgram
Deepgram’s Nova-3 received TMC’s 2025 Voice AI Technology Excellence Award for its speech-recognition performance, real-time multilingual transcription, and self-service keyterm prompting that enables customization without retraining. TMC highlighted the model’s reported effectiveness in noisy real-world environments such as call centers, drive-thrus, and emergency response, supported by advances in acoustic modeling, audio-text alignment, and domain-specific vocabulary processing. Deepgram reports batch and streaming word error rates of 5.26% and 6.84%, respectively, positioning Nova-3 for precision-focused applications in healthcare, legal, finance, customer service, and virtual assistants. The award will be featured through CUSTOMER magazine, TMCnet, and TMC’s social channels, while Deepgram describes its broader enterprise voice AI platform as offering speech-to-text, text-to-speech, and speech-to-speech capabilities through cloud and self-hosted APIs.
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