Deepgram Receives 2025 Contact Center Technology Award from CUSTOMER Magazine

Deepgram announced that its Aura-2 text-to-speech model received TMC’s 2025 Contact Center Technology Award from CUSTOMER magazine, recognizing technologies that support customer service innovation. Designed for enterprise customer support, AI agents, and real-time voice applications, Aura-2 offers domain-specific pronunciation accuracy, sub-200-millisecond latency, more than 40 business-oriented voices, contextual adjustments to pacing and tone, and cloud, on-premises, or virtual private cloud deployment options. The company prices the model at $0.030 per 1,000 characters and says it was developed in response to enterprise customer feedback. Deepgram, which provides speech-to-text, text-to-speech, and speech-to-speech services, reports that more than 200,000 developers and 1,200 organizations use its platform.

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