Datadog Case Management is a centralized ticketing system that helps organizations track, triage, and troubleshoot issues more efficiently. It enables teams to prioritize and delegate cases from within one view, organize investigations using an observability-enhanced source of truth, and streamline collaboration across the organization. With Datadog Case Management, users can create cases directly from telemetry data, assign ownership, and configure notifications based on customized views. The system is designed for teams of any size and provides a single view to track all issues, ensuring that every problem is properly addressed. It also integrates with other tools such as ServiceNow and Jira, providing easy access to relevant information across platforms.