The integration between Datadog and ServiceNow’s Configuration Management Database (CMDB) allows organizations to enhance their IT management processes by bridging data silos and providing critical context for monitoring and incident response. This integration enables DevOps and SRE teams to access host, network device, and service metadata, which can be ingested into Datadog as tags, facilitating more efficient triage and remediation of issues. By leveraging ServiceNow CMDB data, users can enrich logs and events in Datadog, improving the correlation of infrastructure components and identifying dependencies that may be impacted by performance issues. This collaboration not only streamlines access to IT management data within Datadog’s observability platform but also supports better decision-making by offering a comprehensive view of services' health and status.