Here is a one-paragraph summary of the text: Egli Hamitaj, a Technical Account Manager at Datadog's Amsterdam office, discusses his journey to his current role and how it impacts the company's customers. As part of the Post-Sales team, Egli works closely with customers to help them maximize their use of the Datadog platform, while also serving as an internal advocate for customer needs and collaborating with other teams to drive product evolution. He shares that his favorite part of the role is seeing customers implement tailored observability strategies and being part of the process, and highlights the supportive team environment he experienced during his onboarding, particularly during the COVID-19 lockdown. Egli's enthusiasm for Datadog and its products is evident throughout the conversation, showcasing his passion for helping customers achieve their observability goals.