Company
Date Published
Author
Sara Verdi
Word count
540
Language
English
Hacker News points
None

Summary

Sara Verdi introduces Davison Bare, a Technical Enablement Manager at Datadog, who shares his journey to the role and insights into what it's like to be a TEM. As a TEM, Davison spends most of his time on calls with customers, teaching them how to effectively use Datadog's platform. He highlights the differences between the TEM and Technical Account Manager (TAM) roles, noting that TEMs are not tied to a particular organization and prioritize helping all customers. The Technical Post Sales team is known for its collaborative culture, where knowledge-sharing is encouraged to overcome the challenges of supporting a rapidly growing platform. Davison finds pride in immediate results from his work, feeling satisfied when he helps customers understand how to use Datadog's platform.