How to create an effective paging strategy

To create an effective on-call process, organizations should focus on responder attention on the most important issues and help facilitate a sense of ownership over them. This can be achieved by designing symptom-based pages and monitors that detect user impact, establishing clear lines of responsibility for on-call team members, and unifying paging, remediation, and analysis across platforms using tools like Datadog Incident Response. By refining their alerts to highlight problems with the most customer impact and integrating features that help track the entire lifecycle of an incident, organizations can empower engineers and keep their focus on high-impact work, ultimately reducing burnout and costs associated with inefficient on-call and incident management processes.