The implementation of Datadog Real User Monitoring (RUM) has significantly enhanced the ability to understand and improve user experience by providing detailed insights into user interactions and performance data. Before RUM, the company relied on frontend logging, which offered limited visibility into user-centric issues. With RUM, they can now access unbiased feedback and analyze user behavior, which has led to tangible improvements in their UI, such as the development of Quick Graphs and an enhanced understanding of feature adoption. Additionally, RUM has facilitated frontend modernization by informing browser support strategies and optimizing UI across various screen sizes. The use of Session Replay has further allowed the team to troubleshoot issues effectively by providing an unfiltered view of user journeys. By leveraging these insights, engineering decisions are more data-informed, leading to features that positively impact customer workflows. The company emphasizes a "data-informed" approach, utilizing customer feedback through direct conversations, product research tools, and design partnerships, while mitigating bias through RUM's unbiased data collection. Overall, RUM has empowered the organization to prioritize user-centric enhancements, ensuring a seamless and efficient user experience across devices.