Company
Date Published
Author
Mark Azer, Kai Xin Tai
Word count
2100
Language
English
Hacker News points
None

Summary

This is a guide on Service Level Objectives (SLOs) and how to use them for service reliability engineering. SLOs are rooted in the idea that service reliability and user happiness go hand in hand, and setting concrete and measurable targets helps strike the right balance between product development and operational work. The key concepts include Service Level Indicators (SLIs), which measure the level of service provided to end users, and Service Level Objectives (SLOs), which are targeted levels of service measured by SLIs. SLOs also help teams prioritize projects and align their goals with those of the business. To get started with SLOs, you need to identify key stakeholders, understand user experience, select useful SLIs, set realistic targets, experiment with different values, and avoid overcomplication. By following these steps, organizations can create well-defined SLOs that improve feature velocity and system reliability.