Improving trust with Datadog Log Management

Datadog uses a managed service from one of its cloud providers, Amazon Simple Email Service (SES), to send password reset emails. To accommodate the delivery and analytics for this volume of outbound emails, Datadog uses a third-party mail provider and relies on Datadog's Log Management product to make it easy to search password reset emails via predefined facets. The solution involves creating an Amazon SES configuration set that publishes email events to an SNS topic, which triggers a Lambda function that transfers the event to Datadog Log Management. This setup provides simple, low-maintenance infrastructure for password reset emails with increased trust and built-in observability for the support team.

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