Océane Fievet and Jason Yee are Solutions Engineers at Datadog, handling customer requests and issues with the company's product. They have shifted their careers from Project Management to tech roles, attracted by the combination of customer engagement, product enhancement, technology work, and team collaboration. The role involves investigating and resolving customer issues, learning new technologies daily, and working closely with other engineers and customers. Teamwork, self-improvement, and side projects are encouraged, allowing Solutions Engineers to grow their skills and take on various responsibilities. Datadog offers flexible career paths for its employees, enabling them to improve continuously through coding projects and customizing their roles according to their interests.