ServiceNow, a widely-used IT service management platform, can be integrated with Datadog to enhance IT Operations Management (ITOM) and IT Service Management (ITSM) by automatically generating incidents and events. This integration allows users to manage ServiceNow tickets and resolution workflows directly from the Datadog platform, thus minimizing the time between issue occurrence and ticket resolution. By configuring Datadog applications, organizations can automatically create ServiceNow tickets in response to Datadog monitor alerts, prioritize responses through instance priority mapping, and maintain a system of record with bidirectional syncing. This setup helps teams operating primarily in ServiceNow efficiently handle IT issues, reduce alert fatigue, and respond swiftly to incidents. Additionally, Datadog's Event Management correlates multiple alerts to a single ServiceNow incident, minimizing noise and ensuring that incidents in Datadog are synchronized with ServiceNow. The integration supports both platforms' use cases, allowing developers and support teams to operate within their preferred environments while maintaining visibility and accountability.